Exegy Sets Up Managed Services Support in London

Exegy chief technology officer David Taylor says the move is in response to a "critical mass" of clients with significant deployments of its technology in London in addition to North America and Asia, as well as more deployments to support trading in London's currency markets.

Another driver behind client demand is the increased pace of change relating to datafeed protocols and formats from exchanges, he says. "As clients' tolerance for operational risk has gone down, the demands on our team to help them navigate that have gone up," he adds.

"From day one, we've had a European presence of our ticker plants, and services around them, and we've been managing devices that we've deployed on clients' behalf in co-location sites through Europe," Taylor says. "We've had a small office and different sales executives over the past 10 years, but no engineering boots on the ground."

The vendor hired two technical account managers in July, who will form a Level 2 service desk in London to complement its 24/7 operations center and US-hours general support line, reporting to vice president of managed services operations Mike Ransick. The pair received training at Exegy's St. Louis headquarters over a four-month period. In addition, the vendor plans to hire a support/field engineer by March next year.

"We believe-based on current clients and call volumes-that's the right level of staff for the next 12 months... but that may change as we sell more services and add more clients," Taylor says, adding that the vendor doesn't anticipate needing to ramp up the infrastructure required to support its managed services in response to increased demand.