Whither Signal After This Season's Push?: MTR Interviews Lotus's Don McLagan

THIS MONTH'S LEAD STORIES

Lotus Development Corp. is spending a reported $2 million for fourth-quarter advertising to launch its FM-based broadcast quote product called "Signal" (MTR, October 1985). Lotus is hardly what you'd call a traditional market data vendor. To get a sense of how the world's largest PC software supplier sees the market, we spent a few minutes one afternoon talking with Don McLagan, the former Data Resources, Inc. executive recently recruited by Lotus to run its Information Services Division:

MTR

: I assume you see a growing demand for real time market information -- or is there a possibility that the market is becoming saturated with as many vendors and pipelines as there are?

McLagan: If you look at the traditional market for it, it's certainly saturated. If you look at registered reps -- I guess they're called financial planners these days -- and traders, they all have a Quotron or a Bunker Ramo or an ADP at their elbow. That market's probably 90 or 100 per cent penetrated. So the likelihood of it getting much bigger is not much. I think there is an opportunity to capture some share in that marketplace with a good PC product, if some of those people are going to be PC-oriented instead of dumb terminal-oriented. On the other hand, Bunker Ramo or in particular ADP -- and also Quotron -- have made some steps in that direction.

ANALYSIS MORE IMPORTANT

There are, however, a lot of other people that could use stock quotes that are more computing-and analysis-oriented than are the registered reps or the traders. In particular, there are the people in corporate finance departments, people in the securities analysis departments, and the people on the money management side, for whom the real time stock quotes are important, but where computing and analysis such as you can do on a PC is relatively more important than it is to an RR who really ought to be spending his time on the telephone relating why I should buy or sell Lotus because it's 21 3/4 -- rather than developing some slick analytic model that gives him an insight relative to everybody else in the world.

MTR

: So that's why you see the Lotus users that are the first row targets for this product.

McLagan: Yes, that's one first row. Then there's all the individuals in small businesses, small financial planning firms that help you and me figure out how we put money away today to take care of our kids in the future. There are the small money market advisors and money managers that are places for this, and there are people with substantial portfolios. Our market research suggests that there's 1.2 million people with $100,000 or more a year of annual income, and we know that some good proportion of those people have PCs, and we believe that there's some good reason to connect up those PCs with stock prices and that would be attractive to those individuals.

So you might think about three levels to the market. One is the great big guys, the Paine Webbers and Merrill Lynches and so forth, the other might be the middle-level guys, where you might think about financial planners, and money market advisors and that sort of thing, and then the low end where you have individuals. Now Lotus is fairly well-penetrated relative to traditional information providers on the low end, and if there's going to be a market for real time stock quotes there, it's more likely that Lotus will get to them than anybody else.

PEOPLE WANT 1-2-3

MTR

:
So you think that is your leg up, opposed to someone like a Bonneville or the proposed individual service that Imnet is going to offer and so forth?

McLagan:

Exactly. I think that we can bring data into 1-2-3 better than anyone else can bring data into 1-2-3. Furthermore, I think that 1-2-3 is what the people are going to want to work with. There are after all 1.4 million units of the thing out there.

MTR

:
How is Signal doing now?

McLagan:

Well, pretty well. I'll give you some numbers as much as I can, and a sense of it. We have literally tens of thousands of responses to the ads. It's really been going terrifically.

MTR

:
There've been a lot of ads.

McLagan:

And there's been darn good response, and we've done a ton of direct mail too, so it's not just the ads which you might have easily seen in the newspapers. At this point, the shipments are in the thousands, and the customers are in the hundreds. Bear in mind that after we ship this thing to the store somebody has to buy it, after they buy it they have to call us and register to become a subscribing customer.

MTR

:
How are the computer store salespeople doing as sellers of quote products?

McLagan:

I don't know the answer to that. I do know that it's a product that they like to demo. After I thought about it for a moment I can see why. Your screen moves all the time when you've got stock quotes on it, and first thing, everybody's going to have an interest in what's happening -- IBM, AT&T and the Dow Jones Industrial Average. And if you've got in your store window a PC sitting there with that stuff showing, you're going to attract attention. There's going to be people stop on their way past your window and look in. I do know that it's a very popular demo.

MTR

:
Where do you see the future lying in terms of software. You've got the 1-2-3 bridge, you've got the very bare bones Signal product. I noticed that Pinstripe is now advertising that their Wall Street Window program will take data out of Signal. Where is the software going for this product?

McLagan:

First of all, we're delighted to work with the value-added people. There's a lot that can be done in the application end which no one person can capture the whole creativity of the marketplace on -- and a very important move for us is going to be working with value-added resellers of this product, and that's really important to us. We think we can make the data come into 1-2-3 and into Symphony in a better fashion than it does today. Nobody else is going to solve that problem but us. That is to say, if we don't solve it, nobody's going to solve it, unless somebody comes out with some other spreadsheet product that sweeps across the world and takes data into it better than we bring data into our own products. So making the data come into the spreadsheets better is a software thing that we need to do.

There are other data that one might want to have access to, such as the fundamental data. There is software associated with that that allows you to screen across five or six thousand publicly held companies' earnings and current price to figure out which has the highest and lowest P/E ratios, and to compare that with the companies that have the highest and lowest growing earnings records. That's a software issue, and that's something that I see us having an interest in.

MACINTOSH

MTR

:
Do you expect that you'll be supporting anything on the Macintosh in the near future, through Jazz or something like that?

McLagan:

Our plans don't encompass that at the moment. I think everybody is waiting to see what happens with the Mac and if a lot of people in the financial marketplace want to work with the Mac, then by golly we'll make Signal work on the Mac. We're waiting for a market indication there.

MTR

:
As far as the technology that you're using now, how satisfied are you with the FM system? Are you thinking of adding a VBI or any other pipelines to what you have?

McLagan:

My sense is that vertical blanking has got technical problems that exceed those of FM broadcast. We are looking at the things that make FM broadcast go better. For example, multiple stations covering an area, increasing the power of the station, filters for receivers that make FM reception better. Vertical blanking to my way of thinking is liable to have worse reception problems than the FM. I believe that one can look at other competitors in the marketplace and observe that. There are some other interesting approaches. There's cable TV and broadcasts along the cable. There are people that have begun to explore that kind of thing, and we're interested in that too.

QUOTREK?

MTR

:
Do you expect that you'll be able to successfully upgrade the throughput of your FM technology, especially given the constraints that are imposed by supporting the Quotrek [hand-held receiver]?

McLagan:

Yeah, I think we can do that. I'm not awfully worried about that, and the reason I'm not awfully worried is that we may very well have to re-engineer the Quotrek product anyway, and re-engineering it for 19.6 is little extra effort beyond re-engineering it to begin with. I would observe that the people who love Quotrek really love it. The people who have them love them, and you can't take them away. A very strong sort of loyalty there, and that suggests to me that there is a market for that kind of product. One of the subtopics we have on our agenda is to do something more with that product. That's not on my main list of things to do, but it's clearly on my list of things that ought to get done between now and the end of next year.

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